FAQs

What is Gift Your Imagination?

Gift Your Imagination is a e-commerce store specialized in personalized photo gifts as well as corporate gifting with customized products on demand and for all occasions.
Gift Your Imagination always work with tagline "Imagination That works". To provide Customer the best quality on affordable price, we started www.giftyourimagination.com.

Email: contact@giftyourimagination.com


Personalization

 

How can I personalize a product?
Simple! All you need to do is choose your product and customize it with your name/text/art/design!

2.Is it necessary to choose from your existing design templates?

Absolutely not! You can either chose from our existing design template or you can also upload your own designs/art/logo/text!
Kindly note that all the uploaded information are kept confidential with us and are used solely for the purpose for order processing and reorder.

3.How can I upload my own designs?

You can choose any product of your choice and then click on the CHOOSE IMAGE button and can easily upload your designs.

4.What if I provide you with my design and avail your personalization services only?

Yes, you can mail us your design also we provide you with any such services. Email us your design at- contact@giftyourimagination.com.

5.Can I sell my designs at giftyourimagination.com?

We do not have this service yet. But you can contact at- contact@giftyourimagination.com.

6.Does the quality/color of picture I upload appear same after it gets printed?

We do not guarantee the color of the uploaded pictures/designs as the process includes heat transfer of the images where some loss of color is always applicable.

My Account and website

 

1.How do I register and start my new account?


Please click on the "Account" in the Menu section. You will then be prompted to a Login page and there click on "Create Account" and then proceed to create your account. Fill in your details as requested before clicking ‘Create’. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

2.Is it necessary to have an account to shop on giftyourimagination.com?

giftyourimagination.com gives you an option to shop as a guest too. Just click on ‘Continue as a guest’ and enjoy our fantastic range of products.

3. I need personal assistance on my order. Who can I contact?

Sure! You can drop us an email at- contact@giftyourimagination.com.

 

Cancellations and returns

 

1.Can I cancel an order?


In order to get your order delivered to you soon, we print the orders same day. As long as your order has not been processed, we can cancel it and refund your amount. Please get in touch with our customer support team to cancel your order. However, the cancellation of orders will be done only if they are respected to below listed terms and conditions:
You can cancel your orders within one hour of booking the same order. You are requested to immediately email at contact@giftyourimagination.com along with your order number for any cancellations to be made.
Your orders can also be cancelled if giftyourimagination.com team finds your payments have not been received. Check below for further details:
Non receipt of Payment- In case the payment for the order is not made, giftyourimagination.com will automatically cancel the order. An email notification is sent to you when we cancel the order.

2.Can I return the products that I have received?

Sorry but we do not entertain any return or exchange. You can know more in Return Policy.

3.Can I modify my order after placing it?

No. You cannot make any changes to the design after placing the order. We understand that in cases, you may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer Care by email immediately along with your order number.

4.When will I receive my refund for a cancelled order?

We cancel your order as soon as the request is generated and the refund process is initiated within 72 hours.It further takes 5-7 working days for the amount to be credited in your account. Please note if the payment is made via Credit Card, it might take 20-22 working days for the credited amount to reflect in your account details.

5.What if the product that I received has faulty parts or is damaged?

We take special care to deliver your products in the excellent condition. However, if you receive any product in unusable condition, you can contact our customer care and they will do the needful. Please make a Video while opening the parcel. And Then If you receive damage product or have any issue with the product WhatsApp us on 8839052262 within 2 days of delivery and send us photo and video of product. We will send you the replacement. If Video is not made while opening the parcel we will not be able to send the replacement. In case of return, refund will be processed within 5-7 working days to original payment method or if it is cash on delivery our customer service team will contact you for refund. Return Policy

Shipping and delivery

 

1.How long does it take for delivery?

When you order from our website, we ensure that the order starts getting processed within 1 hour. We attempt to process every paid order and ship within 5 working days if placed before 1 P.M. and 6 working days if placed after 1 P.M.

Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering.
Depending on the shipping address within India, post ordering, this should take 5-7 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

2.Do you have any shipping charges?

We deliver all products with free shipping in India. In case, if shipping charges apply, our shipping charges are dependent on volumetric weight or actual weight, whichever is greater, of the product, as the volumetric weight or the actual weight increases the shipping charges may vary. The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight for each piece in the shipment to ascertain which is greater; the higher weight is used to calculate the total shipment cost.

3.Can I have an order delivered on a particular date?

We continuously try to deliver products purchased from giftyourimagination.com in best condition and in the fastest time possible. However, we can’t commit on the same.

4.How can I track my order?

You can track your order online or drop us an email at- contact@giftyourimagination.com and we will be happy to help you. Also, our partnered courier service providers – DTDC, Blue Dart, Delhivery, etc., provide you with the AWP number through which you can check and track the status of your order.

5.How will I know if my order is placed successfully?

You will receive an email confirmation from giftyourimagination.com once your order is successfully placed. This mail will have all the details related to your order.

6.The order I received is not complete. What do I do?

Drop an email at- contact@giftyourimagination.com. We will fix it right-away.

7.How do I re-order previously bought items?

Easy! Please log into your account, go to order history and reorder!

8.Can I return the order to the courier agent and take my cash back from him?


We do not have the facility of returning the product to the courier agent and take the cash back from him. In case you are not satisfied with the product, please contact or drop us an email at- contact@giftyourimagination.com.

9.Does giftyourimagination.com deliver internationally?

We do not deliver outside India. However, we can consider shipping bulk orders. For further queries, you can drop an email at- contact@giftyourimagination.com.

10.My items haven’t arrived yet. What can I do?

Please don’t worry. If you have the tracking information (AWP number and name of the Courier partner) please visit the courier partner’s site and check for your Order. If you are not happy with the information, keep your order number ready and we will be happy to help you.
You can contact or drop us an email at- contact@giftyourimagination.com.

11.How do I change my shipping address after my order has been placed?

No Problem! You can simply drop us an email within 24 hrs of placing your order at- contact@giftyourimagination.com

12.Do you take extra care while delivering brittle products like mugs?

We take special care to deliver our products in excellent condition. We use eco-friendly packaging to keep our products safe and secured from external damages.

13.What if the products that I received are damaged/broken?

We take extra care while delivering your products in the excellent condition possible. However, for further details, you can read our Return policies.

Payment

 

1.What are the payment options available at giftyourimagination.com?

The payment options we support are Credit card, Debit card and Net Banking.
All the online payments are processed through Instant Pay payment gateways, which provide secure encrypted connections for all credit card, debit card and net banking transactions.

2.How should I apply the discount/promotional voucher to my order?

Once you add product to the cart and click on ADD TO CART button, you will be prompted to MY CART and you can enter the voucher code in the respective tab before checking out.

3.My voucher code is not working. What should I do?

Please don’t worry! Our customer care is just a call away, drop an email at- contact@giftyourimagination.com.

4.There was an error while processing payment. How will I know if the payment went through successfully?

In case of payment errors/failure, please retry ensuring:

Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking)
Your internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can get in touch with email us along with your order number and details of the amount deducted, or send an email to contact@giftyourimagination.com for any further clarifications.

5. Why can’t I see the COD option on my payment page?

We regret the inconvenience but we do not provide COD facility.

6.Do your prices include Taxes?

The prices indicated on the website are inclusive of Taxes/ VAT.