Return & Refund Policy
We at giftyourimagination.com strive to provide the best possible experience while you shop with us online. While there is no option to return orders as the goods are customized according to your specific needs, however, if at all you are not satisfied with your purchase, complete assistance would be given to you regarding the same.
Refund shall be made under following conditions:
a. Order was cancelled.
b. Order was not delivered to the recipient. ( This does not include the case for unfounded recipient )
c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
Please make a Video while opening the parcel. And Then If you receive damage product or have any issue with the product WhatsApp us on 8839052262 within 2 days of delivery and send us photo and video of product. We will send you the replacement. If Video is not made while opening the parcel we will not be able to send the replacement. In case of return, refund will be processed within 5-7 working days to original payment method or if it is cash on delivery our customer service team will contact you for refund.
For any other queries, all you need is to drop an email at firstname.lastname@example.org
In order to get your order delivered to you soon, we print the orders same day. As long as your order has not been processed, we can cancel it and refund your amount. Please get in touch with our customer support team to cancel your order. However, the cancellation of orders will be done only if they are respected to below listed terms and conditions:
You can cancel your orders within one hour of booking the same order. You are requested to immediately (within 1 Hour ) email at email@example.com along with your order number for any cancellations to be made.
Your orders can also be cancelled if giftyourimagination.com team finds your payments have not been received. Check below for further details:
Non receipt of Payment- In case the payment for the order is not made giftyourimagination.com will automatically cancel the order. An email notification is sent to you when we cancel the order.
We cancel your order as soon as the request is generated and the refund process is initiated within 72 hours.It further takes 5-7 working days for the amount to be credited in your account. Please note if the payment is made via Credit Card, it might take 20-22 working days for the credited amount to reflect in your account details.
For specific queries on return and cancellations, please read the FAQs.